Key Accounts
Key Accounts at DEMCO
DEMCO works closely with our members to understand their individual needs and long-term goals. Our service area includes a wide range of members—from residential households to small businesses and large commercial and industrial operations.
Because the needs of commercial members often differ from those of residential members, DEMCO offers a Key Account program designed specifically to support certain commercial and critical-load members. This program provides a dedicated point of contact to help manage your electric service and support your operations.
What Is a Key Account?
DEMCO’s Key Account program includes members such as:
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Critical Care facilities
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Select large commercial and industrial (C&I) loads
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Schools
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Select utility partners
Members enrolled in the program receive personalized support from Penny Fruge, Business Development Specialist, who serves as the primary contact for each assigned account.
How We Support Key Accounts
Penny works directly with Key Account members to monitor service needs and communicate on matters such as:
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Reliable electric service
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Rate structure
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Energy-efficiency opportunities
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Future facility expansions
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Other issues that may impact operations
Key Account assistance may include support with:
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Account information changes
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Facility expansions
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Billing questions
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Outage-related information
New Loads & Expansions
All new electric loads or major expansions are coordinated through DEMCO’s Business Development Manager, who oversees the project from start to finish and works closely with the Key Account Specialist to ensure a smooth process.
Contact Information
If you have been notified that you are a DEMCO Key Account and have questions or need assistance, please contact:
Penny Fruge
Business Development Specialist
225.262.2891
KeyAccounts@DEMCO.org
Penny is part of DEMCO’s Business Development Team, supporting the success and reliability of our commercial members.
