DEMCO Closes Lobbies – Drive-thru Service Continues

Tue, 03/17/2020

Greenwell Springs, LA – Out of an abundance of caution due to the threat of COVID-19 - and for the health and safety of our members, employees and the general public due to the threat of COVID-19 - DEMCO lobbies are closed until further notice. Drive-thru service will continue at DEMCO district offices in Central, Zachary, Livingston and Galvez, 8:00 a.m. to 4:30 p.m. daily.

“We are taking these steps to limit face-to-face contact as we do our part to stop the spread of COVID-19. Our business operations will continue, including our field operations, dispatch center, and call center. We have activated our emergency response plan and do not anticipate any disruption in the service our members expect and deserve,” says Randy Pierce, DEMCO CEO and General Manager.

“We encourage all members to do their part in stopping the spread of COVID-19 and to use online or phone options for payments and other service requests,” says David Latona, DEMCO Vice President of Marketing and Member Services.

“Members are reminded that DEMCO offers online and mobile app access to view your account and pay your bill at any time, day or night – seven days a week. Go online at DEMCO.org or download the free DEMCO mobile app for Apple and Android phones. An interactive voice response system is also available at 1-844-MyDEMCO (1-844-693-3626).”

DEMCO coordinates with others in the electric sector and the federal government to prepare for and respond to nationallevel disasters or threats to critical infrastructure. This includes scenarios such as pandemics that could impact the energy workforce.

“In order to keep the power flowing to the critical electrical infrastructure DEMCO is prepared to operate with a significantly smaller workforce, a threatened supply chain, and limited support services for an extended period,” adds Pierce.

Latona advises DEMCO members to be on the lookout for suspicious emails, phone calls, or persons impersonating business employees or charitable organizations. “Unfortunately, scammers take advantage of opportunities such as this when households are otherwise preoccupied. If you get a call from someone claiming to represent DEMCO and they make threats or demand immediate payment, hang up and call DEMCO at 1-844-MyDEMCO (1-844-693-3626).”