Response to COVID-19

DEMCO Response to COVID-19

Out of an abundance of caution due to the threat of COVID-19, DEMCO drive-thru service and lobbies are closed until further notice. Drop boxes remain open at all district office locations.

DEMCO offers online and mobile app access to view your account and pay your bill at any time, day or night - seven days a week.

Visit DEMCO.org and also download the free DEMCO mobile app for Apple and Android phones.

You may also call our interactive voice response member services line at 1-844-MyDEMCO (1-844-693-3626).

How do I set up my DEMCO online account?

DEMCO members may register and log in for online account access at DEMCO.org.

View ‘My Usage’ button to see your latest kWh usage, meter readings, and due dates all in one convenient place. Setting up an account is quick and easy. You must have your account number and an email address to register You can activate bill alerts, and access your account information from anywhere at any time -- giving you the power to become more energy-aware, use less energy, and save money.

To register or Log In go to DEMCO.org  “My DEMCO Account” (type your Account number in the ‘User ID’ field) 

Your account number is printed on your bill. You must enter this number to access information on this site. If the account number on your bill is 12345-001, you should enter either 12345 or 12345001; do not include the dash.

If you forgot your account password, enter your user id (account number) and the last four digits of your home telephone number. If we have an e-mail address on record for you, then your password will be e-mailed to you when you click Submit. Or call Member Services to assist you at 1-844-My-DEMCO (1-844-693-3626).

How can I pay my bill?

DEMCO offers many convenient ways to pay your energy bill any time day or night!

Visit DEMCO.org/member-services/payment-options

Online: Use your DEMCO member-account to easily and securely pay your electric bill in real time.

Bank Draft: Set up monthly bank draft to automatically pay your total bill from your bank account on the same date each month. There are no add-on fees when you pay using the bank draft method. You will continue to receive an electric bill each month for your records and your bank statement will reflect the amount paid.

By Phone: Call 1-844-MY-DEMCO (1-844-693-3626), option 2 to use our interactive voice response system. Payments can be made over the phone conveniently and safely by using a credit/debit card or e-check

Mobile App: Whether you’re at home, work or on the go, the mobile app gives you fast, secure access to make payments, manage your account details, view your bill and account balance, view and report outage information, and more. Download the free app today at the Apple App Store or Google Play.

Auto Pay: Sign up to pay your bill automatically with a Credit or Debit card on the same date each month.

There is a convenience fee applied for 2.5% of your payment amount for all credit/debit card payments and card information is stored safely and securely; you will receive a paper copy of your bill when using this payment method.

U.S.Postal Service – Mail to: DEMCO, Dept. 1340, P.O. Box 2153, Birmingham, AL 35287-1340

What is DEMCO doing about disconnects?

DEMCO will always have compassion and put our members first… We will be more than happy to work with members in difficult times whether the challenges are community-wide or specific to one member. DEMCO’s process for making temporary arrangements can be made through our automated phone system for the convenience of our members at 1-844-MyDEMCO. Moreover our DEMCO foundation - funded by DEMCO members for DEMCO members - is an organization that has helped many members in their times of need. To learn more about the DEMCO foundation visit DEMCO.org/Community.

How can members can get up-to-date information from DEMCO?

Download the free mobile app available for Apple and Android phones

Follow us on social media – we are on Facebook and Instagram and Twitter.

Will DEMCO continue to take applications for new service?

DEMCO will continue to process requests for new services; however, we will not build those new services at this time.

Members can apply online at DEMCO.org/member-services or by calling 1-844-MyDEMCO (1-844-693-3626).

How do I submit my required paperwork/documents needed to connect my service?

Members may submit their lease, identification, proof of payment, etc. using the DEMCO online portal at https://demco.hostedftp.com/~DEMCO